Support

F.A.Q

What is your Production Time?

PRODUCTION TURNAROUND TIME

NVRLAND’s standard turnaround is dependent on the product ordered; if you do not specify otherwise you will be charged for standard turnaround for the relevant product.

Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.

For your convenience, depending on the product ordered, NVRLAND offers a variety of different production turnaround times. Not all of the following turnaround times are offered on every product; the available turnaround times will be listed with product as part of the order process.

Same Day (not always available) — all production ready jobs received and confirmed by no later than 10:00 a.m. will be ready for shipping or pick by the end of the same day. Production ready jobs not placed and confirmed by 10:00 a.m. will be treated as having been timely received on the following business day.

PLEASE NOTE:

Free delivery (if available) will be on the next scheduled delivery day. We do not offer same day turnaround combined with same day free delivery. For example, if your free delivery schedule is on Wednesday and Friday, a same day turnaround order placed on a Monday will not be delivered until Wednesday; if free delivery is available every day, Monday through Friday, the order would be delivered on Tuesday.

Next Business Day — all production ready jobs received and confirmed by no later than 10:00 a.m. will be ready by the end of the next business day. Production ready jobs not placed and confirmed by 10:00 a.m. will be treated as having been received before 10:00 a.m. the following business day.

Next Day Plus 1 – – all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready the by the end of the second business day after receipt. Production ready jobs not placed and confirmed by 1:00 p.m. will be treated as having been received before 1:00 p.m. the following business day.

2-4 Day — all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the second business day after receipt and 1:00 p.m. on the fourth business day after receipt.

5-7 Day — all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the fifth day after receipt and 1:00 p.m. on the seventh day after receipt.

Please note: –€“ Turnaround times for jobs that NVRLAND does not deem production ready (e.g., those with problems or that require a proof) will not begin until the job is approved and ready for production.

If you choose group shipping this may add at least one additional day to your chosen turnaround time.

What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

You should always start and finish your designs in CMYK color mode.

How should I set up my bleed?

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.125″ inside the cut-line.

– The bleed for Standard Products is 0.125″.
– The bleed for Booklets and Presentation Folders is 0.25″.

What is banding?

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.

To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

What is your round corner radius?

We offer 1/4″ and 1/8″ radius round corners to all of our customers. The image below shows the two different radiuses for comparison.

What is your round corner radius?

We offer 1/4″ and 1/8″ radius round corners to all of our customers. The image below shows the two different radiuses for comparison.

What type of files can I send to us?

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.

We prefer that you send .PDF with embedded or outlined fonts. .PDF’s are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

Do you accept borders on jobs?

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

Why does my business card crack around the edges?

Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

Why is there cracking on my scoring job?

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.

Our Terms & Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. WHEN YOU ACCESS, BROWSE AND/OR USE THIS WEB-SITE (INCLUDING THE ORDERING OF PRODUCTS THROUGH THIS WEBSITE) YOU ARE AGREEING TO BE BOUND BY ALL OF THE TERMS & CONDITIONS STATED BELOW AND ALL APPLICABLE LAWS.

IF YOU DO NOT AGREE WITH ANY CHANGE, MODIFICATION OR AMENDMENT NVRLAND MAY MAKE TO THE SITE TERMS YOU MAY WITHDRAW YOUR CONSENT TO BE BOUND TO THE CHANGES BY NOTIFYING NVRLAND IN WRITING IMMEDIATELY. IF YOU WITHDRAW YOUR CONSENT, HOWEVER, YOU MUST IMMEDIATELY DISCONTINUE YOUR USE OF YOUR ACCOUNT AND THIS WEBSITE. YOUR ACCOUNT WILL BE DEACTIVATED AND YOU AND WILL NO LONGER BE ELIGIBLE TO USE THIS WEBSITE OR ORDER FURTHER PRODUCTS OR SERVICES FROM NVRLAND. IF YOUR ACCOUNT IS DEACTIVATED, THIS WILL NOT AFFECT YOUR RESPONSIBILITY FOR PAYMENT OF JOBS ALREADY COMPETED AND/OR IN PRODUCTION.

NOTE: AS MORE FULLY EXPLAINED BELOW,NVRLAND PRODUCTIONS LLP. RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT PRIOR NOTICE. YOUR CONTINUED USE OF THIS SITE IS AND SHALL BE DEEMED TO BE YOUR AGREEMENT TO BE BOUND BY ANY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

Related Policies and Terms

There are certain additional policies, terms and conditions that apply to the use of specific portions of this Web Site, and to the purchase of products from NVRLAND PRODUCTIONS. (“NVRLAND”). These additional policies, terms and conditions are included as and shall be deemed to be part of these Terms and Conditions (collectively all such terms and conditions are referred to as the “Site Terms”). Please refer to and review all additional specific terms and conditions, including the following:

Refund/Reprint Policy

Shipping

Privacy Policy

Electronic Communication

Your use of this Website constitutes your agreement and consent that NVRLAND may communicate with you electronically for all purposes. This includes all legal and notice requirements. Such electronic communications may take the form of postings to this Website and/or e-mails forwarded to the e-mail address you provide when you register with NVRLAND. Your may withdraw your consent to receive electronic communication at any time, but if you withdraw your consent it will only be effective prospectively (not for jobs already ordered or in production). Your account will be deactivated and you will no longer be eligible to use this Website to order further products or services from NVRLAND. If your account is deactivated, you will remain responsible for payment of print jobs already competed or in production.

This electronic document, together with any other electronic documents, policies and guidelines incorporated herein, as well as any e-mail communication with you, will be deemed for all purposes to be a “writing” or “in writing,” and shall comply with all statutory, contractual, and other legal requirements for a writing. All such electronic documents shall be legally enforceable as a signed writing as against the parties subject to the electronic documents. They shall be deemed an “original” when printed from electronic records that have been established and maintained in the ordinary course of business. Electronic documents that are established and maintained in the ordinary course of business shall be admissible in judicial, arbitration, mediation or administrative proceedings to the same extent as other records in written form that are similarly established and maintained in the ordinary course of business.

Printing Terms & Requirements

It is highly important that the following terms are read and understood, as they are strictly followed by NVRLAND when required.

Customer Provided Content

E-Mailed Content Requirements

Color Quality

Production Turnaround

Over/Under Runs

Order Approval/Proofing

EDDM Services

Payment & Cancelation

Payment

All prices and dollar amounts on this Website are in United States dollars. NVRLAND presently accepts the following credit cards: PayPal, VISA, MasterCard, American Express, and Discover. We reserve the right to stop accepting credit cards from one or more issuers. NVRLAND uses a third party (Square Up) for all electronic transactions/invoicing. Fees may apply.

In order for you to register with and order products and services from NVRLAND it is necessary for you to provide and keep on file a valid, authentic and current credit card, which you are authorized to use. By submitting a credit card number to NVRLAND you are representing and warranting that the credit card information you provide is valid, authentic, current, and one that you are authorized to use it. You agree that in the event the credit card information you have provided becomes invalid, out of date or that you are no longer authorized to use the card, you will immediately provide another credit card number that is valid, authentic and current, and which you are authorized to use. Some electronic transactions may require extended processing in addition to credit card authorization. You will be notified by a NVRLAND customer service representative if extended processing is required to complete your transaction request through our Website. This may affect to your estimated delivery date.

Unless NVRLAND agrees otherwise, all product and service orders must be paid for at the time of the order and accompanied by an authorization to charge a credit card on file with NVRLAND or to charge a valid, authentic and current credit card, which you are authorized to use, that you provide at the time of the order. (If new credit card information is provided at the time of the order it will be added to the credit card information kept on file; NVRLAND will not assume that previously provided credit card information is not valid). If a charge against a credit card you provide is not authorized or accepted, or is subsequently refused or rejected, we reserve the right to cancel your order without notice or liability.

In the event you make one or more changes to an existing order that incur additional charges, those charges will be applied to the credit card that was used for the original order, or to an alternative credit card that you provide to us.

In the event that NVRLAND and you have agreed upon an alternative method of payment and the payment is not received within 5 business days of the date on which payment was due you hereby irrevocably agree that NVRLAND may charge one or more of the credit card(s) you have on file for the full amount of your outstanding account balance.

Order Cancellation

A print order can be canceled at any time prior to it entering into production. If you cancel an order prior to it entering into production a NVRLAND Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services. All cancellations must be completed via e-mail and or contact from through this website. If the order has been sent into production your order CAN NOT be canceled.

If within forty five (45) days or later of you placing an order and NVRLAND has not received any files or incomplete files from which to complete your job, NVRLAND may at its option cancel the order and refund any payment charged to your credit card.